Frequently Asked Questions
February 18, 2018
Hertik Admin
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at Support@Hertik.com
- Q. Where do you ship from?
- A. We ship from our warehouse in the US .
- Q. How long will it take for my items to arrive?
- A. 4 - 7 days to US ,And 15-20 days To ireland, UK,Canada,Germany,australia)
- Q.How much take to process orders?
- Orders take 3-5 days to processing
- Q. How long will it take to receive a tracking number?
- A. It will take usually between 24h to 48h after shipping
- Q. Where can I place an order from?
- A. You can place an order from any country, we ship Worldwide.
- Q. shipping Cost ?
- A. Standr Shipping is Free (not available this days due to coronavirus pandemic)
- A. Fast Shipping will Cost 2.5 usd via USPS
- Q. Where is your company located?
- A. Our company located in italy, and we have Warehouse in USA
- Q. Which currency will I be charged in?
- A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
- Q. Will I receive a confirmation number when I place my order?
- A. Yes, all customers will receive an order number after placing their orders.
- Q. Who can I contact if I have a problem with my order?
- A. All inquiries can be forwarded to support@Hertik.com
- Q. How can I pay?
- A. We accept Paypal, Visa, Mastercard, Discover, and Amex!
- Q. Is Checkout on this site safe and secure?
- A. You can be absolutely sure that all purchases here are safe and secure.
- Q. If I enter my email address will you sell my information?
- A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
- Q. Will I (the customer) have to pay customs?
- A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
- Q. I don't have an apartment address, how can I fill it out?
- A. You can fill in the address you can actually receive, such as your house address, company address, etc.
